Terms of Service

3. Use of Website

Lawful Use : You may use the Website solely for lawful purposes and in a manner that does not infringe upon the rights of others, disrupt the site, or violate applicable laws and regulations.

Prohibited Activities: You agree not to:

Use the Website for any illegal purpose or violate any applicable laws.

Engage in any activity that disrupts or interferes with the Website's operations.

Attempt to gain unauthorized access to the Website or its systems.

4. Purpose of the Website

Scope of Service : The Website provides a platform for its users to meet and coordinate for business needs. However, we do not participate in the actual coordination that takes place between the two parties.

No Liability : : LoadsoR does not facilitate the transactions or interactions between users, we are not responsible for any disputes, misunderstandings, or conflicts that may arise between parties. Users acknowledge and accept full responsibility for their interactions and agreements with other users.

Informational : The materials on the LoadsoR Sites are provided solely for informational purposes and should not be interpreted as a commercial offer, a license, or the basis for any advisory, fiduciary, or professional relationship between you and LoadsoR. Any information provided is not a substitute for conducting your own independent investigation. The content on the LoadsoR Sites may not be used for commercial purposes, nor to develop or infringe upon LoadsoR’s businesses in any manner.

5. Account Obligations

Before using the Website/Services, we request you to read the ToU carefully. By using the website, you are implying that you agree with all the policies of LoadsoR. Once you become a member of loadsor.com, you will automatically enter into a contract and acknowledge that you have read and accepted the agreement, which will apply to your use of our website.

When using the Website, you are responsible for maintaining the confidentiality of your Display Name, Username, and Password. You are also fully accountable for all activities that occur under your account credentials. If you provide any information that is false, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that such information is false, inaccurate, outdated, or incomplete, we reserve the right to indefinitely suspend, terminate, or block your access to the Website. Additionally, any such action on your part may have legal consequences, including civil and criminal liability. Furthermore, you agree to indemnify LoadsoR for any losses incurred as a result of any false, defamatory, libelous, vulgar, obscene, fraudulent, or otherwise objectionable content posted by you on our platform.

6. Registered Users

Registered Users are classified into four categories as defined in Clause 6.1 to 6.4.

6.1. Customer / Shipper Accounts : Customers can register on the platform to request freight and logistics services. After registration, customers can access a variety of transport and logistics services available on the platform. Customers can easily browse available transport options and connect with service providers directly.

6.2. Transporter / Booking Agent Accounts : Transporters and booking agents can register to offer their services and connect with customers. After registering, transporters can list their services and engage with shippers on the platform. Transporters can manage and update their listings to provide accurate information about the services they offer.

6.3. Truck Operator / Fleet Owner Accounts : Truck operators and fleet owners can register on the platform to list their vehicles and transportation services. Upon registration, fleet owners can showcase their vehicles and provide transport services to customers and shippers. Operators can update their fleet information and manage service offerings directly through their accounts.

6.4. Broker / Truck Supplier Account : Brokers and truck suppliers can register to connect with transporters and customers. After registration, brokers can list available trucks and coordinate deals with transporters or shippers. Suppliers can offer their trucks for use and engage in transactions through the platform with ease.

• To become a Registered User of our website, you must follow the registration procedure defined by us. This ensures seamless login and logout access to your account.
• An individual can register by filling out an online registration form on the website and providing the required details, including name, contact information, and business details. Upon successful registration, we will establish an account ("Account") for the user and assign a user alias ("User ID") and password ("Password") for secure login access.
• The Website may or may not provide a web-based email or messaging account upon registration. If assigned, this account will have limited storage space for sending or receiving messages. Users are solely responsible for the content of all messages sent or received through this email account, including any consequences arising from such communication.
• By registering on the LoadsoR Website and providing your email or mobile number, you expressly consent to receive promotional content from LoadsoR via email or SMS. If you provide your phone number at any stage of using the services, LoadsoR may contact you via calls or SMS notifications for promotional purposes. If you wish to opt out of such communications, you may notify LoadsoR at any time. However, transactional communications related to your account and services will continue as necessary.
• If you register on behalf of a business entity, you confirm that :
  1. You represent the business entity.
  2. You have the legal authority to bind the entity to the Terms of Use and/or this Agreement.
  3. The address provided during registration is the principal place of business for the entity.
• All other information submitted to loadsor.com during the registration process must be true, accurate, current, and complete. For the purpose of this provision, a branch or representative office will not be considered a separate entity; its principal place of business will be deemed to be that of its head office.
• If users require any information related to their account or wish to opt out, they can contact us at: Phone: +91-9603361117, +91-9904560690; Email: Info@loadsor.com.

7. Links to Third-Party Websites

• Convenience Links : This Website may contain links to third-party websites. Links to third-party websites are provided solely for your convenience and do not imply any approval or endorsement by LoadsoR, even if they display LoadsoR’s logo. These sites may be beyond LoadsoR's control, and therefore, LoadsoR cannot be held responsible for the content of any linked site or for any links contained within those sites. LoadsoR is not responsible for the content, privacy practices, or terms of use of those websites.
• Access at Your Own Risk : Accessing third-party sites is at your own risk. You should take precautions against viruses, worms, and other potentially harmful programs that may be present on third-party websites. Additionally, you are responsible for reviewing and complying with the terms of use that apply to these third-party sites.
• Prohibited Framing : You acknowledge that framing the Site or using similar processes is prohibited.

8. Software

Any software made available to operate this Website and/or to download materials from it (the "Software") is the copyrighted work of Loadsor and/or its associates. You are licensed to use this Software on a non-exclusive basis solely for the purpose of visiting the Website and/or downloading materials from it. You may use the Software only for this purpose. Under no circumstances, you shall redistribute, sell, disassemble or otherwise deal with the Software.

9. Intellectual Property Rights

• Ownership : All intellectual property on the LoadsoR Website is protected, including but not limited to trademarks, logos, copyrights, design rights, and sui generis rights of database producers, and is the exclusive property of LoadsoR or its licensors. You may not use, reproduce, distribute, or exploit any content from the website without prior written permission from LoadsoR.
• Protected Materials : All materials on the Website, including but not limited to texts, data, graphics, images, sounds, videos, logos, icons, and HTML code, are protected under intellectual property law and remain the property of LoadsoR or third parties.
• Personal Use : You may copy, download, and print materials from this Website for personal and non-commercial purposes only, in accordance with applicable intellectual property laws. When doing so, you must include the LoadsoR brand name on all downloaded materials. Any such actions must comply with the laws of India, under the jurisdiction of Vadodara, Gujarat, India.
• Prohibited Modifications :You must not modify any material copied, downloaded, or printed from the Website in any way. Any other use of the Website’s content without prior written authorization from LoadsoR is prohibited. Non-compliance with these prohibitions may constitute counterfeiting and/or unfair competition, leading to potential civil and/or criminal liability.
• Trademark Usage : A list of LoadsoR’s registered trademarks, logos, and other copyrighted materials is available at the LoadsoR corporate office. All other trademarks that appear on the Website, which are not owned by LoadsoR, belong to their respective owners, who may or may not be affiliated with, connected to, or sponsored by LoadsoR. Specific authorization is required to use any trademarks owned by LoadsoR or any third party for any purpose.

10. Posting Content on the Website

• Some of the content displayed on the platform is provided or posted by third parties. Users have the ability to post their content on certain sections or services of the platform using the self-help, submit, and edit tools provided. Users may need to register and/or pay for some of these services. In such cases, LoadsoR is not the author of the content. The content is contributed by anonymous, registered, or paid users.
• Neither LoadsoR nor any of its affiliates, directors, officers, or employees has entered into a sales or agency relationship with any third party by virtue of displaying third-party content on the platform. Any third-party content is the sole responsibility of the party who has provided it. LoadsoR is not responsible for the accuracy, legality, appropriateness, or truthfulness of any third-party content, and shall not be liable for any damages incurred by a user due to reliance on such content.
• Additionally, LoadsoR is not responsible for the actions or conduct of users on the platform and shall not be liable for any damages resulting from the conduct of users.

11. User Content Guidelines

Content posted on the Website by users must not:

• Contain fraudulent information, make fraudulent offers of items, or involve the sale or attempted sale of counterfeit, stolen, or prohibited items as per applicable law, or promote illegal activities.
• Be part of a scheme to defraud other users or for any other unlawful purpose.
• Infringe upon third-party rights, including but not limited to copyright, patents, trademarks, trade secrets, publicity rights, privacy rights, or any other intellectual property or proprietary rights.
• Violate any applicable laws, statutes, ordinances, or regulations (e.g., export control, consumer protection, unfair competition, anti-discrimination, false advertising).
• Be defamatory, libelous, threatening, or harassing.
• Contain material that constitutes unauthorized advertising or harassment (including spamming), invades anyone’s privacy, or encourages conduct that would constitute a criminal offense, civil liability, or violation of any law.
• Contain any viruses or malicious code designed to damage, interfere with, intercept, or expropriate any system, data, or personal information.
• Link directly or indirectly to, or include descriptions of, goods or services that are prohibited under prevailing law.

12. E-Mail Abuse & Threat Policy

• At LoadsoR, we prioritize professional, respectful, and courteous communication between users, especially through private channels like email. While we do not regulate private communications such as email exchanges, we take certain types of misuse or abuse very seriously.
• Below are the instances of e-mail abuse that are not tolerated on our Website:
  1. Users are strictly prohibited from sending emails that contain explicit threats of bodily harm or violence. LoadsoR does not permit any form of communication that threatens or endangers another individual.
  2. Our communication tools are designed to facilitate legitimate business interactions. Any misuse of these tools, including manipulation or exploitation of the system, is subject to investigation and potential disciplinary action.
  3. LoadsoR will never request sensitive information (such as passwords, payment details, etc.) via email. If you receive any suspicious or spoof emails claiming to be from LoadsoR, we urge you to report them immediately through our "Contact Us" page.
  4. Our Website strictly prohibits users from sending unsolicited commercial emails (spam) to other users. Spamming is not only disruptive but also violates the acceptable use of our system. Users found sending unsolicited commercial messages will face disciplinary action.
• Reporting E-mail Abuse : If you encounter any form of e-mail abuse or violations of this policy, we encourage you to report the incident immediately. LoadsoR is committed to investigating and addressing any issues swiftly to maintain a safe and respectful environment for all users.

13. Social Media Policy

• Acceptable Conduct : You agree to use our social media accounts in a respectful, responsible, and ethical manner. Your use of our social media platforms is subject to the terms of service, privacy policies, and other guidelines of those platforms.
• Prohibited Conduct: You agree not to:
  1. Harass or abuse others : Engage in any form of harassment, abuse, threats, or intimidation.
  2. Post harmful content : Share content that is hateful, discriminatory, offensive, or harmful to others.
  3. Violate laws : Engage in any illegal or unauthorized activity.
  4. Spam : Send unsolicited messages or spam.
  5. Violate intellectual property : Infringe on the intellectual property rights of others.
  6. Promote harmful or illegal activities : Encourage or promote harmful or illegal activities.
  7. Misrepresent yourself : Impersonate another person or entity.
• External Content

  While we may share or link to external content on our social media platforms, we do not endorse, control, or guarantee the accuracy, completeness, or reliability of such content. You are responsible for assessing the credibility and relevance of any external content you encounter.

• Privacy and Data Collection

  Your use of our social media platforms may involve the collection and processing of your personal information. Please refer to the privacy policies of the respective platforms for details on how your data is collected, used, and protected.

• Copyright and Intellectual Property

  Any copyrighted or intellectual property content shared on our social media platforms is subject to the applicable copyright and intellectual property laws. We do not claim ownership of any content shared by others on our social media pages.

• Disclaimer of Liability

  We are not responsible for the actions, content, or privacy practices of the social media platforms we link to. We disclaim any liability for any damages or losses arising from your use of or reliance on any content or information found on our social media platforms.

• Termination and Suspension

  We reserve the right to remove any content that violates these guidelines on our social media platforms and to suspend or terminate your access to our accounts if you repeatedly violate these rules. We may also cooperate with law enforcement authorities in investigating any illegal activity.

14. Bank Approvals and Regulatory Compliance

The website has obtained all necessary approvals and licenses from relevant banking and financial institutions to operate its payment processing services. The website complies with all applicable laws, rules, and regulations.

15. Payment Processing Disclaimer

While we strive to provide a seamless payment experience, we cannot be held responsible for any errors, delays, or failures in payment processing that may occur due to factors beyond our control, including but not limited to:

• Third-Party Payment Processors : We rely on third-party payment processors to handle transactions. Any issues or errors arising from these third-party services are beyond our control.
• Bank or Card Issuer Issues : Problems with banks or card issuers may result in payment processing delays or failures.
• Technical Issues : Technical difficulties or system failures may temporarily disrupt payment processing.
• Force Majeure Events : Events such as natural disasters, cyberattacks, or other unforeseen circumstances may impact payment processing.

16. Buyer or User’s Payment Arrangement With Issuing Bank

All valid credit, debit, cash cards, and other payment instruments used on LoadsoR are processed through a secure payment gateway or an appropriate payment system infrastructure. These transactions are subject to the terms and conditions agreed upon between You/User and the respective issuing bank or payment instrument provider. All online bank transfers from valid bank accounts are processed through the payment gateway provided by the respective issuing bank, which enables the payment facility to offer these services to you. Such online bank transfers are governed by the terms and conditions agreed upon between you and the respective issuing bank.

17. Payment Security

We prioritize the security of your payment information. We maintain strict data protection policies and procedures to protect your personal and financial information from unauthorized access, disclosure, or misuse. By implementing these security measures, we strive to provide a secure and trustworthy experience.

18. Financial Transactions

• he transporter acknowledges and agrees that LoadsoR will not be held responsible for any financial transactions conducted through or as a result of using our platform.
• Clear Communication : It is the transporter's responsibility to communicate payment terms, rates, and any financial arrangements clearly to clients or relevant parties involved in the transportation service.
• Independent Transactions : Transporters are solely responsible for their financial transactions, including but not limited to payment collections, settlements, and any other financial interactions with clients or third parties.

19. Cancellation and Refunds

• Cancellation: There shall be no cancellation of payments made via online payment (except for payments through Cheque / Demand Draft). Cancellation requests for orders placed via Cheque/ Demand Draft can be made only before such payment is realized by LoadsoR. In case LoadsoR receives a payment for a failed transaction, we shall refund the same. However, LoadsoR offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. Such refunds involve multiple organizations where LoadsoR does not have any control. The payment of refunds for this shall be at sole discretion of LoadsoR.
• Eligibility for Refund : Refunds may be considered under the following conditions:
  1. If the User has been charged incorrectly due to a technical error or duplicate payment.
  2. If the User has been charged incorrectly due to a technical error or duplicate payment.
  3. If the User cancels an order within the allowed cancellation period.
  4. If LoadsoR fails to deliver the agreed-upon services due to its own negligence.
  5. Or any other case submitted to LoadsoR for review and deemed eligible for a refund.
• Non-Refundable Items :
  1. Any charges incurred for services that have already been rendered.
  2. One-time setup or onboarding fees.
  3. Any third-party fees or integrations associated with the service.
  4. Any other case that LoadsoR deems ineligible for a refund.

  Provided that in all cases, LoadsoR will provide a reason for the non-eligibility.

• Refund Request Process : To initiate a refund request, User needs to follow the following steps:
  1. Contact our team at Info@loadsor.com or call +91-9603361117 or +91-9904560690 within 7 days of the transaction.
  2. Provide necessary details such as invoice number, payment receipt, and a valid reason for the refund request.
  3. Upon receiving the detail, our team will review the request and respond within 7-14 business days.
• Refund Method : Approved refunds will be processed through the original payment method. Refund timelines may vary based on the policies and processing times of the respective banks, financial institutions, and payment gateways involved. LoadsoR does not have control over these processing times and cannot guarantee the exact timeframe for the refund to reflect in the User’s account. Users are advised to check with their respective payment providers for further details.
• If you disagree with the refund decision, you may contact us with the matter by emailing Info@loadsor.com with supporting documents. We will reassess and respond within 14 business days.

20. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.

21. Disclaimers

• "As Is" Materials : The website and all materials are provided "as is" without warranties of any kind. While we strive for reliable information, we don't guarantee accuracy, suitability, or up-to-dateness. We reserve the right to change information at any time.
• No Guarantee of Results : LoadsoR doesn't guarantee specific outcomes from using website materials. You are solely responsible for how you use them, and your use of the website is at your own risk. You must comply with all applicable laws and regulations. The information does not alter any warranties you may have under a separate contract with LoadsoR.

22. Limitation of Liability

• You assume full responsibility and all associated risks for using this platform and the Internet in general. Under no circumstances shall LoadsoR, its affiliates, directors, employees, or agents be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of the platform or any linked sites.
• This includes, but is not limited to :
  1. Loss of use, data, or profits
  2. Business interruptions or work stoppages
  3. Loss of goodwill or reputation
  4. Security breaches, viruses, or cyberattacks
  5. Computer failures or system malfunctions
• This limitation applies regardless of the form of action, whether based on contract, negligence, tort, strict liability, or any other legal theory, even if LoadsoR was advised of the possibility of such losses.
• While LoadsoR strives to ensure the accuracy, completeness, and timeliness of all content, we make no warranties regarding its reliability. It is solely your responsibility to verify any information before relying on it. LoadsoR acknowledges that content may contain technical inaccuracies or typographical errors, and we reserve the right to make changes or updates at any time.

23. Severability

If any term in these ToU is held to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality, or unenforceability shall not affect the validity of any other provision of these Terms of Use.

24. Waiver

The failure of LoadsoR to exercise, or any delay in exercising, a legal right or remedy provided by these Terms of Use or by law shall not be considered a waiver of LoadsoR's right or remedy. Additionally, if LoadsoR waives a breach of these Terms of Use, it shall not operate as a waiver of any subsequent breach.

25. Indemnification

By using the Website, you agree to indemnify and hold harmless LoadsoR, its affiliates, subsidiaries, owners, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, losses, expenses (including reasonable attorneys' fees), or penalties arising out of or related to :

• Your use of the Services, or any violation of these ToU, Privacy Policy, or other Policies.
• Any content or material you upload, post, or transmit, including but not limited to booking, creating account, etc.
• Your breach of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual obligations
• Your violation of any applicable laws, rules, or regulations in connection with your use of the Services.
• Any unauthorized or improper use of the Website by you or anyone accessing the Website using your account.

26. Governing Law and Jurisdiction

• These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising from these ToU will be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India. Any controversy or claim arising out of or related to these Terms of Use shall be governed by Indian law. The courts of Vadodara, Gujarat, India, will have exclusive jurisdiction.
• LoadsoR believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We also believe that the efficient collection, use, and transfer of information enhance the development of the Internet and electronic commerce, provided that such information is handled in a fair and responsible manner.

27. Termination

• LoadsoR reserves the right to terminate or suspend your access to the website for any violation of these ToU or other unlawful activity.
• We have the right to temporarily or permanently terminate membership of any user for any of the following reasons but not limited to :
  1. If we conclude that the user has provided any false information in connection with the member account to, or is engaged in fraudulent or illegal activities.
  2. If the user utilizes Website to send spam messages or repeatedly publish the same product information.
  3. If the user impersonates or unlawfully uses another business’s name to post information or conduct business of any form.
  4. If the user has any unauthorized access, use, modification, or control of the Website data base, network or related services.
  5. If the user obtains by any means, Website members, user name and/or password.

28. Maintenance and System Failures

While we take all reasonable efforts for data backup and business resumption, the user will be solely responsible for retaining back-up copies of all information, photographs and other materials furnished/submitted to the Website. We may also suspend the operation of the Website or any of the Services for support or technical upgradation, maintenance work, in order to update the content or for any other reason. Your use of the Website and any dispute arising out of such use is subject to the laws of India or other regulatory authority.

29. Contact Information

If you have any questions about these Terms of Use, please contact us at :

• Contact numbers : +91-9603361117, +91-9904560690
• Email ID :Info@loadsor.com